Why we’re upgrading our booking system

FAQs

PL+ App FAQs

We’re Upgrading to a New Booking System: Gladstone

We’re excited to announce that we are moving to a brand‑new leisure management system called Gladstone. This upgrade is all about giving you, our customer, a smoother, faster and more modern experience whenever you book, check in, or manage your membership.

Firstly

Due to the new system being implemented, the Elite app and login details are no longer valid. Please delete the Elite app (download our integrated PL+ app) and reset your password on the new system here

What This Means for You

The new Gladstone system has been designed with customers in mind, offering a clearer, quicker and more reliable experience across all your interactions with us. Here’s what you can look forward to:

Easier, Faster Booking

Booking classes, activities and sessions will now be much quicker, thanks to a streamlined, mobile‑friendly design. You’ll be able to book or manage your account in just a few simple steps.

Fully Mobile‑Optimised

Gladstone works beautifully on our PL+ app, meaning you can check availability, make or cancel bookings, check your profile and activities anytime, anywhere.

Faster Centre Check‑In

With faster and more reliable access control, checking into our facilities will be quicker and more seamless—helping reduce queues and improve your visit from the moment you arrive.

Helpful Notifications & Reminders

You’ll receive timely reminders, booking confirmations and service updates through email, or push notifications on the PL+ app —so you never miss an activity you’ve booked.

A More Personalised Experience

The new system helps us tailor updates, offers and support based on your preferences, making your experience more personal and more relevant.

A Modern, Reliable System

Trusted by leisure organisations across the UK, Gladstone offers a consistent and stable digital experience, with regular improvements and updates built in.

The Goal: A Better Experience Every Time You Visit

We’re committed to improving the way you interact with us—whether online or in‑centre. Gladstone gives us the tools to offer better service, clearer information and a smoother overall experience.

FAQs

If you’re a member of Pendle Leisure Plus and you’ve reset your password, simply click here to log in.

If you’re a pay-as-you-go customer, you will need to make your first booking by adding a product to your basket, add your details and make your payment. Once you’ve done this, you will be able to request your password by clicking here, adding your email and requesting via the ‘forgot password’. You will then be able to log in for future bookings.

No, you can still purchase a class, and once you’ve made your first purchase, you can log in to the system (via the app or website) for quicker bookings next time. To do this, you need to reset your password after your first class purchase.

When first using our new system, you’ll need to request a new password simply by visiting pendleleisureplus.gladstonego.cloud/auth/login and clicking ‘Forgot Password’

This is the same if you have forgotten your password. An automated email will be with you soon. Then follow the instructions – remember to check your junk file.

To book a class, click here. Select your location, select the activity from the list, then select the appropriate time and proceed with the booking details. Once booked, you will receive a booking confirmation email.

To cancel a class, visit ‘My Bookings’ when you’re logged in, find the class/activity you want to cancel and click ‘Cancel Booking’

Yes, all bookings made will now receive an automated reminder email or app push notification (if using the app) 3 hours before a class.

We now offer a waitlist option. If you see a class that is full, select ‘add to waitlist’ and if a slot becomes available, all those on the waitlist will be notified at the same time that a slot has become available, and then it’s the first person to book on.

No, not yet, but we’re working on it, and we’ll update you through the app News section when a new activity is bookable, so keep an eye out

You can book up to 7 days in advance for classes. This helps everyone get fair access to sessions. Sessions will go live at 6am each morning for classes 7 days in advance.

Some activities, like Badminton or parties, are bookable further ahead.

PL+ App FAQs

Click here and follow the prompt to your store

Join Pendle Leisure Plus here to get access to booking online, update your profile and more. Simply choose your centre, choose your membership and proceed.

No, you can still purchase a class, and once you’ve registered, you can log in to the app. To do this, you need to reset your password 

First time? You’ll need to reset your password
Then, click the three lines sub menu (top left) on the app, click Accounts and the options, and then Sign In.

Click here to view the video.

Use the “Forgot Password” option on the app – Click the three lines sub menu (top left) on the app, click Accounts and the options, and then Sign In  and at the bottom of the options select Reset Password. 

Enter your email address and press send. An automated email will be with you soon. Then follow the instructions – remember to check your junk file.

To book a class, simply click on the timetable icon within the app homescreen to view the list of options. Select Classes and choose your class from the week of available, bookable classes.

No, not yet, but we’re working on it, and we’ll update you through the app News when a new activity is bookable, so keep an eye out

You can book up to 7 days in advance. This helps everyone get fair access to sessions. Sessions will go live at 6am each morning for classes 7 days in advance.

You can now access your digital membership card via the app, as long as you’re logged in by clicking on the ‘Membership Card’ icon, you can show it at the reception desk to gain access.